Need help?
Support for the NuboDrive and NuboProtect apps is provided by the telecom Operator that provides your service, who runs the service you use.
Contact
| Support email | soporte@nubolink.cloud |
| Hours | Monday to Friday, 9:00–18:00 (CET) |
We usually reply within 1 business day.
Frequently asked questions
I forgot my password
Ask your Operator to reset it; you will receive a new password by email.
The VPN or my files won't connect
The VPN and Nextcloud servers are operated by your Operator. Contact the support address above and include your app, device and a short description of the problem.
eSIM activation (NuboProtect)
Scan the QR provided after purchase. If activation fails, contact support with your order reference.
Delete my account and data
Write to the support email above requesting deletion of your account.
Software
The apps are developed by Nubolink Solutions SL. For issues specific to the software (not the service or your data), you may also write to soporte@nubolink.cloud.
Legal
See our Privacy Policy and Terms and Conditions.